Refund policy

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, must not have been personalized or customized, and must be in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at deercreekimaging@gmail.com. Returns must be sent to:

Deer Creek Imaging
95 Lower Deer Creek Rd
Big Timber, MT 59011

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can contact us at deercreekimaging@gmail.com with any questions regarding a return.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if the item is damaged, defective, or if you received the wrong item.

If an item arrives damaged, we may ask you to provide photographs of the product, packaging, and shipping materials so that we can document the damage and submit a claim with the shipping carrier or insurance provider. Please retain the original packaging until the issue has been resolved.

We will work with you to determine an appropriate resolution, including arranging a replacement when appropriate.

If Deer Creek Imaging made an error in the personalization or production of your order, please contact us so that we can evaluate the issue and work with you to correct it.

Personalized and Custom Products

Because personalized and custom products are made specifically for the customer, they generally cannot be returned or exchanged.

This includes products personalized with custom engraving, names, dates, messages, photographs, artwork, military emblems, hand-painted artwork, 3D carving, or other customer-requested customization.

If we completed the personalization according to the information and instructions provided with your order, the item is not eligible for return because of an error in the information supplied by the customer.

If Deer Creek Imaging made an error in completing your personalization, please contact us so we can evaluate the issue and work with you to correct it.

Natural Wood Variations

Because wood is a natural material, variations in grain pattern, color, tone, knots, and other natural characteristics will occur from one product to another. These natural variations are part of the character of real wood and are not considered defects or reasons for return.

Exchanges

For eligible non-personalized products, please contact us before returning an item. Once the return has been accepted, you may place a separate order for the replacement item.

Personalized or custom products are not eligible for exchange except when Deer Creek Imaging has made an error or when an item is damaged or defective.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, without giving a reason, as required by applicable law.

Items must be returned in the same condition in which they were received and in their original packaging, along with proof of purchase. Custom-made or clearly personalized products may be excluded from this cancellation right where permitted by applicable law.

Refunds

We will notify you after we have received and inspected an eligible return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at deercreekimaging@gmail.com.